Terms of Service
Last Updated: January 1, 2026
Welcome to PigeonAI. These Terms of Service ("Terms") govern your access to and use of PigeonAI's website, services, and applications (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, accessing, or using PigeonAI, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.
2. Description of Service
PigeonAI provides shipping analytics, insights, refund recovery services, and billing verification for FedEx shipments. Our Service helps small businesses optimize their shipping costs and performance through data analysis and automated refund processing.
3. Account Registration and Eligibility
3.1 Account Information
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for any activities or actions under your account.
3.2 Account Security
You must notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to maintain account security.
4. Service Access and Data Integration
4.1 FedEx Account Integration
To use our Service, you must connect your FedEx shipping account to PigeonAI. You authorize us to access your FedEx shipping data, invoices, tracking information, and related shipping records necessary to provide our Service.
4.2 Data Authorization
By connecting your FedEx account, you grant PigeonAI permission to:
Access and analyze your shipping data
Review invoices and billing information
Identify potential refund opportunities
Generate reports and insights based on your shipping activity
4.3 Third-Party Services
We are not affiliated with, endorsed by, or sponsored by FedEx. Your use of FedEx services is subject to FedEx's own terms and conditions.
5. Subscription Plans and Billing
5.1 Free Tier
PigeonAI offers a free tier for up to 1,000 parcels per month. The free tier includes basic analytics and insights as specified on our pricing page. We reserve the right to modify the free tier parcel limit at any time with reasonable notice. While we may allow you to continue accessing your data after exceeding your monthly parcel limit, continuous or excessive usage beyond your plan limits without upgrading may result in:
Application of overage surcharges
Requirement to upgrade to a paid plan
Temporary restriction of service access
You will receive notice before any surcharges are applied or forced upgrades are implemented.
5.2 Paid Subscriptions
Paid subscription plans are billed on a recurring basis (monthly or annually) as selected during signup. All fees are non-refundable except as required by law or as expressly stated in these Terms.
5.3 Automatic Renewal
Your subscription will automatically renew at the end of each billing period unless you cancel prior to the renewal date. We will charge your payment method on file for the renewal period.
5.4 Price Changes
We reserve the right to modify our pricing with at least 30 days' notice. Price changes will take effect at the start of your next billing cycle after the notice period.
5.5 Taxes
All fees are exclusive of applicable taxes, which you are responsible for paying.
6. Refund Recovery Services
6.1 Service Options
PigeonAI offers two refund recovery options:
Self-Service: We identify potential refund opportunities and provide you with information to claim refunds directly with FedEx
Managed Service: We handle the entire refund claim process on your behalf
6.2 Success Fees
For managed refund recovery services, we charge a success fee based on recovered refunds as specified in your selected plan. Success fees are only charged on successfully recovered refunds.
6.3 No Guarantee
While we work diligently to identify and recover eligible refunds, we do not guarantee any specific refund amount or success rate. Refund eligibility and approval are determined solely by FedEx according to their policies.
6.4 Authorization
By using our managed refund recovery service, you authorize PigeonAI to submit refund claims to FedEx on your behalf and to represent your interests in the refund process.
7. User Responsibilities and Prohibited Conduct
7.1 Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
Violate any applicable laws or regulations
Infringe upon the rights of others
Transmit any malicious code, viruses, or harmful materials
Attempt to gain unauthorized access to our systems or other users' accounts
Use the Service to engage in fraudulent activity
Reverse engineer, decompile, or disassemble any part of the Service
Use automated systems or software to extract data from the Service (scraping)
Interfere with or disrupt the Service or servers connected to the Service
7.2 Data Accuracy
You are responsible for ensuring that the data you provide and the shipping information we access on your behalf is accurate and belongs to you or your organization.
8. Intellectual Property Rights
8.1 Our Property
The Service, including all content, features, functionality, software, and underlying technology, is owned by PigeonAI and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our express written permission.
8.2 Your Data
You retain all rights to your shipping data. By using our Service, you grant us a limited, non-exclusive license to use, process, and analyze your data solely for the purpose of providing the Service to you. We may use aggregated, anonymized data derived from all users' shipping information to generate benchmarks, industry insights, and recommendations that improve the Service for all users. This aggregated data does not identify you or your business individually.
8.3 Feedback
If you provide us with any feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without any obligation to you.
9. Data Privacy and Security
9.1 Privacy Policy
Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
9.2 Data Security
We implement reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
9.3 Data Retention
We retain your data for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.
10. Service Modifications and Availability
10.1 Service Changes
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.
10.2 Maintenance
We may perform scheduled or emergency maintenance that temporarily interrupts access to the Service. We will make reasonable efforts to provide advance notice of scheduled maintenance.
10.3 Service Availability
We strive to provide uninterrupted service and maintain high availability. However, we do not guarantee any specific uptime percentage or Service Level Agreement (SLA). The Service may be unavailable due to maintenance, technical issues, or circumstances beyond our control.
11. Termination
11.1 Termination by You
You may cancel your account at any time through your account settings or by contacting us. Cancellation will take effect at the end of your current billing period.
11.2 Termination by Us
We reserve the right to suspend or terminate your account and access to the Service at any time, with or without notice, for any reason, including if:
You breach these Terms
Your account is inactive for an extended period
We are required to do so by law
Continuing to provide the Service creates legal or regulatory risk for us
11.3 Effect of Termination
Upon termination, your right to access and use the Service will immediately cease. We may delete your data according to our data retention policies. Provisions that by their nature should survive termination will remain in effect, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
12. Warranties and Disclaimers
12.1 Service "As Is"
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
12.2 No Warranty on Results
We do not warrant that:
The Service will meet your specific requirements
The Service will be uninterrupted, timely, secure, or error-free
The results obtained from using the Service will be accurate or reliable
Any errors in the Service will be corrected
Any specific refund amount will be recovered
12.3 Third-Party Services
We are not responsible for any third-party services (including FedEx) or their availability, accuracy, or performance.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIGEONAI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
Your access to or use of or inability to access or use the Service
Any conduct or content of any third party on the Service
Any content obtained from the Service
Unauthorized access, use, or alteration of your transmissions or content
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR $100, WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.
14. Indemnification
You agree to indemnify, defend, and hold harmless PigeonAI, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
Your use of the Service
Your violation of these Terms
Your violation of any rights of another party
Your violation of any applicable laws or regulations
15. Dispute Resolution
15.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law provisions.
15.2 Informal Resolution
Before filing a claim, you agree to contact us at support@pigeonai.com to attempt to resolve any dispute informally.
15.3 Arbitration
Any dispute arising from or relating to these Terms or the Service that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in [Your Location]. You and PigeonAI agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
15.4 Exceptions
Either party may bring a claim in small claims court if the claim qualifies. Either party may also seek injunctive relief in court to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.
16. General Provisions
16.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and PigeonAI regarding the Service and supersede all prior agreements.
16.2 Amendments
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.
16.3 Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights or provisions.
16.4 Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
16.5 Assignment
You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms without restriction.
16.6 No Third-Party Beneficiaries
These Terms do not create any third-party beneficiary rights.
16.7 Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.
17. Contact Information
If you have any questions about these Terms, please contact us at:
PigeonAI
Email: support@pigeonai.com
Website: https://www.pigeonai.net
By using PigeonAI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.