Privacy Policy
Last Updated: January 1, 2026
PigeonAI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.pigeonai.net and use our services (collectively, the "Service").
Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
1. Information We Collect
We collect several types of information from and about users of our Service.
1.1 Information You Provide to Us
Account Information: When you register for an account, we collect:
Name
Email address
Company name
Business address
Phone number
Payment information (processed securely through our payment processor)
FedEx Account Data: When you connect your FedEx account, we access and collect:
Shipping transaction data
Tracking numbers and shipment details
Invoice and billing information
Package weight, dimensions, and destinations
Shipping costs and fees
Delivery status and timestamps
Communications: When you contact us or communicate with our support team, we collect the content of your messages, along with any attachments you send.
Feedback and Survey Responses: Information you provide when participating in surveys, providing feedback, or leaving reviews.
1.2 Information Collected Automatically
Usage Data: When you access our Service, we automatically collect:
IP address
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring website addresses
Date and time of access
Clickstream data
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. See Section 5 for more details about cookies.
1.3 Analytics and Third-Party Tools
We use various third-party services to monitor, analyze, and improve our Service for the following purposes:
Website analytics: To understand how visitors interact with our Service, analyze user behavior and demographics
A/B testing and optimization: To test different designs and optimize website user experience
Performance monitoring: To monitor application performance, track errors, and ensure service reliability
Email communications: To manage email campaigns and analyze email engagement (opens, clicks)
Business visitor identification: To identify business visitors to our website and understand our audience for business development purposes
These third-party services may use cookies and similar technologies to collect information according to their own privacy policies.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide and Maintain Our Service
Create and manage your account
Process and analyze your shipping data
Generate insights, reports, and recommendations
Identify refund opportunities
Process refund claims on your behalf
Verify billing accuracy
Provide customer support
2.2 To Improve Our Service
Monitor and analyze usage patterns and trends
Conduct A/B testing and user experience research
Identify and fix technical issues
Develop new features and functionality
Create aggregated, anonymized benchmarks and industry insights
2.3 To Communicate With You
Send transactional emails (account notifications, billing statements, service updates)
Respond to your inquiries and support requests
Send marketing communications about our Service (you may opt out at any time)
Conduct surveys and request feedback
2.4 For Business Operations
Process payments and prevent fraud
Comply with legal obligations
Enforce our Terms of Service
Protect our rights and the security of our Service
Analyze business performance and identify growth opportunities
2.5 For Marketing and Analytics
Understand our audience and market
Identify potential business customers
Improve our marketing effectiveness
Personalize your experience on our Service
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
Payment processors
Cloud hosting providers
Email service providers
Analytics and performance monitoring providers
Customer support tools
Data storage and backup services
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 Business Transfers
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to:
Valid legal processes (subpoenas, court orders)
Requests from government authorities
Protection of our rights, privacy, safety, or property
Investigation of fraud or security issues
3.4 With Your Consent
We may share your information with third parties when we have your explicit consent to do so.
3.5 Aggregated and Anonymized Data
We may share aggregated, anonymized data that does not identify you individually with:
Other users to provide benchmarking and industry insights
Partners and the public for research, marketing, or analytical purposes
4. Data Retention
We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Data: We retain your account information for as long as your account is active or as needed to provide you services.
Shipping Data: We retain your shipping data to provide ongoing insights and historical analysis, and to comply with legal and regulatory requirements.
Usage Data: We retain usage data and analytics information for up to 26 months or as specified by our analytics providers.
When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. We use cookies and similar tracking technologies to enhance your experience and collect information about how you use our Service.
5.2 Types of Cookies We Use
Essential Cookies: Required for the Service to function properly (authentication, security, load balancing).
Analytics Cookies: Help us understand how visitors interact with our Service.
Functional Cookies: Remember your preferences and settings to enhance your experience.
Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness.
5.3 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can:
Block all cookies
Accept only certain types of cookies
Delete cookies after you close your browser
Receive notifications before cookies are stored
Please note that blocking or deleting cookies may impact your ability to use certain features of our Service.
You can learn more about managing cookies at:
5.4 Do Not Track
Some browsers support "Do Not Track" signals. Our Service does not currently respond to Do Not Track signals, though you can manage cookies as described above.
6. Third-Party Links and Services
Our Service may contain links to third-party websites, including FedEx and other services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
6.1 FedEx Integration
To provide our Service, we integrate with FedEx to access your shipping data. Your use of FedEx services is governed by FedEx's privacy policy and terms of service. We access only the FedEx data necessary to provide our Service to you.
6.2 Third-Party Analytics
Our analytics and service providers collect data according to their own privacy policies. We encourage you to review the privacy policies of these third-party services.
7. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit and at rest
Secure authentication protocols
Regular security assessments and monitoring
Access controls and employee training
Secure data centers and backup systems
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
8.1 Access and Portability
You have the right to request access to the personal information we hold about you and, in some cases, receive a copy of that information in a portable format.
8.2 Correction
You have the right to request that we correct inaccurate or incomplete personal information. You can update most account information directly through your account settings.
8.3 Deletion
You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business purposes).
8.4 Objection and Restriction
You have the right to object to or request restriction of certain processing of your personal information.
8.5 Marketing Communications
You can opt out of receiving marketing emails at any time by:
Clicking the "unsubscribe" link in any marketing email
Updating your communication preferences in your account settings
Contacting us at support@pigeonai.com
Note that even if you opt out of marketing emails, we will still send you transactional and service-related communications.
8.6 Exercising Your Rights
To exercise any of these rights, please contact us at support@pigeonai.com. We will respond to your request within a reasonable timeframe as required by applicable law.
9. Children's Privacy
Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
10. International Data Transfers
PigeonAI is based in the United States and our Service is primarily intended for users in the United States. Your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. These countries may have data protection laws that are different from the laws of your country.
While we welcome users from other countries, please be aware that by using our Service, you consent to the transfer of your information to the United States and other jurisdictions as necessary to provide the Service.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we will ensure that appropriate safeguards are in place when transferring your data internationally, such as Standard Contractual Clauses approved by the European Commission.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
11.1 Right to Know
You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources, purposes for collection, and categories of third parties with whom we share information.
11.2 Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions.
11.3 Right to Opt-Out of Sale
We do not sell your personal information as defined by the CCPA.
11.4 Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising your CCPA rights.
11.5 Authorized Agent
You may designate an authorized agent to make requests on your behalf. We may require verification of the agent's authority.
To exercise your California privacy rights, contact us at support@pigeonai.com.
12. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):
12.1 Legal Basis for Processing
We process your personal information based on:
Contract performance: To provide our Service as described in our Terms of Service
Legitimate interests: To improve our Service, prevent fraud, and ensure security
Consent: For marketing communications and certain cookies (where required)
Legal obligations: To comply with applicable laws and regulations
12.2 Your GDPR Rights
In addition to the rights described in Section 8, you have the right to:
Withdraw consent at any time (without affecting the lawfulness of prior processing)
Lodge a complaint with your local data protection authority
12.3 Data Protection Officer
For GDPR-related inquiries, you may contact us at support@pigeonai.com.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Posting the updated Privacy Policy on our website
Updating the "Last Updated" date at the top of this policy
Sending an email notification to your registered email address (for material changes)
Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
PigeonAI
Email: support@pigeonai.com
Website: https://www.pigeonai.net
For privacy-specific inquiries, please include "Privacy Policy" in your email subject line.
Your Privacy Matters: We are committed to protecting your privacy and handling your information responsibly. If you have any concerns about how we handle your data, please don't hesitate to reach out.